Our website address is:
https://feelamazing.com.au
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Contact forms
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Additional information
Privacy policy for massage clients
1. About this privacy policy
This document sets out the policy of Feel Amazing Wellness Centre, relating to the privacy of your personal information (Privacy Policy).
Feel Amazing Wellness Centre is committed to protecting the privacy of the personal information it collects and receives.
This Privacy Policy applies to all your dealings with Feel Amazing Wellness Centre.
This Privacy Policy seeks to explain:
• the kinds of personal information Feel Amazing Wellness Centre collects & holds;
• how Feel Amazing Wellness Centre collects and holds your personal information;
• why Feel Amazing Wellness Centre collects, holds, uses and discloses your personal information;
• how you may access and seek the correction of your personal information as held by Feel Amazing Wellness Centre;
• how you may complain about a breach of the Australian Privacy Principles (APPs) or a registered APP code (if any) that Feel Amazing Wellness Centre is bound by, and how Feel Amazing Wellness Centre will deal with such a complaint; and
• if Feel Amazing Wellness Centre is likely to disclose your personal information to overseas recipients and the countries in which such recipients are likely to be located (if it is practicable to specify those countries in this policy).
By using Feel Amazing Wellness Centre’s website, completing any client information forms, you accept this Privacy Policy and expressly consent to Feel Amazing Wellness Centre’s collection, use and disclosure of your personal information in the manner described in this Privacy Policy.
2. Your Personal Information
Feel Amazing Wellness Centre only collects personal information (being information that identifies or could reasonably identify an individual) where Feel Amazing Wellness Centre considers it to be reasonably necessary for Feel Amazing Wellness Centre’s functions and activities.
Feel Amazing Wellness Centre collects personal information to deliver our products and services to members including in circumstances when:
• conducting marketing activities, research & special offers;
• accurately identifying who is using Feel Amazing Wellness Centre’s services;
• communicating with clients and website visitors to Feel Amazing Wellness Centre’s
website and online enquiries;
• operating Feel Amazing Wellness Centre’s business;
The types of personal information Feel Amazing Wellness Centre collects includes:
• name, age, gender, date of birth, address, & next of kin;
• health information (medical conditions, surgeries, medications, family history);
• contact details (including phone and email).
3. Your Sensitive Information
Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record.
It is Feel Amazing Wellness Centre’s policy to only collect your sensitive information where it is reasonably necessary for Feel Amazing Wellness Centre’s functions or activities and either you have consented or Feel Amazing Wellness Centre are required or authorised under law to do so.
The types of sensitive information Feel Amazing Wellness Centre generally collects includes information relating to health issues that is necessary to properly provide customers with massage and related services. The types of health-related information include medical history, whether individuals are using medication, are pregnant, and other health related information.
4. How Feel Amazing Wellness Centre collects your personal information
Feel Amazing Wellness Centre will solicit your personal information by lawful and fair means directly from you unless it is unreasonable or impracticable to do so.
Feel Amazing Wellness Centre will collect directly personal information:
• by email;
• over the telephone (including calls and SMS);
• via social media and over the internet (including surveys);
• by written correspondence;
• on hard copy client information forms;
• in person;
• through the Feel Amazing Wellness Centre website.
5. Unsolicited personal information
Unsolicited personal information is personal information Feel Amazing Wellness Centre receives that Feel Amazing Wellness Centre has taken no active steps to collect (e.g., enquiry emails)
Feel Amazing Wellness Centre may keep records of unsolicited personal information if the information is reasonably necessary for one or more of Feel Amazing Wellness Centre’s functions or activities. If not, it is Feel Amazing Wellness Centre’s policy to destroy the unsolicited information or ensure that the information is de-identified, provided it is lawful and reasonable to do so.
6. Using your personal information
The main purposes for which Feel Amazing Wellness Centre collects, holds, uses and discloses personal information are to provide services and benefits to clients.
Feel Amazing Wellness Centre can use your information to:
• manage & run Feel Amazing Wellness Centre’s website & social media platforms;
• provide you with information about Feel Amazing Wellness Centre’s services;
• delivering or enhancing Feel Amazing Wellness Centre’s products and services;
• help Feel Amazing Wellness Centre maximise the benefits provided to clients;
• any other purpose directly related to Feel Amazing Wellness Centre’s business and for which you have provided consent (where it is reasonably required by law).
7. Purpose of collection
If Feel Amazing Wellness Centre collects personal information for a purpose (the primary purpose), Feel Amazing Wellness Centre will not use or disclose the information for any other purpose (the secondary purpose) unless:
you would have consented to the use or disclosure of the your personal information; or in relation to the use or disclosure of your personal information:
• you would reasonably expect Feel Amazing Wellness Centre to use or disclose your information for the secondary purpose and the secondary purpose is directly related to the primary purpose (sensitive information) or related to the primary purpose (not sensitive information);
• use or disclosure is required or authorised under Australian law or a court/tribunal;
• a permitted situation exists in relation to Feel Amazing Wellness Centre’s use or disclosure of the information;
• a permitted health situation exists in relation to use or disclosure of the
information; or
• Feel Amazing Wellness Centre reasonably believes that the use or disclosure of the information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body.
If Feel Amazing Wellness Centre uses or discloses your information because Feel Amazing Wellness Centre reasonably believes that the use or disclosure of your information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body, Feel Amazing Wellness Centre will make a written note of the use or disclosure.
8. Do you have to provide personal information?
You can refuse to provide personal information. However, a refusal may mean that the service you requested is not provided.
9. Sharing your personal information
Feel Amazing Wellness Centre may use and disclose personal information for related purposes to third parties. Types of organisations to whom Feel Amazing Wellness Centre may disclose your personal information includes:
• government bodies such as ATO, ASIC, Australian Prudential Regulatory Authority and the police or courts (as required by law);
• various law enforcement agencies and governments for security, customs and immigration purposes;
• professional or government organisations; and
• external advisers (recruiters, auditors & lawyers).
Feel Amazing Wellness Centre does not rent, sell or exchange your personal information to third parties without your prior approval.
10. Links to other websites
Links to third party websites that Feel Amazing Wellness Centre does not operate, or control is provided for your convenience. Feel Amazing Wellness Centre is not responsible for the privacy or security practices of those websites. Third party websites should have their own privacy and security policies which Feel Amazing Wellness Centre encourages you to read before supplying any personal information to them.
11. Direct Marketing
If Feel Amazing Wellness Centre holds your information, Feel Amazing Wellness Centre may use or disclose that information (other than sensitive information) for direct marketing if:
• Feel Amazing Wellness Centre collected the information from you; and
• you would reasonably expect Feel Amazing Wellness Centre to use or disclose the information for that purpose; and
• Feel Amazing Wellness Centre provided you with a simple way to opt out of receiving direct marketing from Feel Amazing Wellness Centre; and
• you have not made such an opt out request to Feel Amazing Wellness Centre.
Feel Amazing Wellness Centre may also use or disclose your information (other than sensitive information) for direct marketing if:
Feel Amazing Wellness Centre collected the information from you and you would not reasonably expect Feel Amazing Wellness Centre to use or disclose the information for that purpose or someone other than you; and either:
• you have consented to the use or disclosure of the information for that purpose; or
• it is impracticable to obtain that consent; and
• Feel Amazing Wellness Centre provided you with a simple way to opt out of receiving direct marketing from Feel Amazing Wellness Centre; and
• in each direct marketing communication with you:
• Feel Amazing Wellness Centre includes a prominent statement that you can request to opt out; or
• Feel Amazing Wellness Centre otherwise draw your attention to the fact that you can request to opt out; and
• you have not made such a request to Feel Amazing Wellness Centre.
Feel Amazing Wellness Centre can use or disclose your sensitive information for the purpose of direct marketing if you have consented to the use or disclosure of that information for direct marketing.
If Feel Amazing Wellness Centre has collected the personal information that Feel Amazing Wellness Centre used to send you direct marketing material from a third party, you can ask Feel Amazing Wellness Centre to notify you of its source of information. It is Feel Amazing Wellness Centre’s policy to do so unless it is unreasonable or impracticable.
12. How to opt out of direct marketing
If Feel Amazing Wellness Centre uses or discloses your personal information for the purpose of direct marketing, you may request not to receive direct marketing communications from Feel Amazing Wellness Centre.
13. Protecting your personal information
Feel Amazing Wellness Centre stores information in different ways, including paper and electronic form. Feel Amazing Wellness Centre takes reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure including:
• secure password protected databases for storage;
• confidentiality requirements of staff;
• document storage security requirements;
• granting access only to verified individuals;
Feel Amazing Wellness Centre cannot guarantee that personal information will be protected against unauthorized access or misuse and Feel Amazing Wellness Centre does not accept any liability for the improper actions of unauthorised third parties.
Feel Amazing Wellness Centre will retain your personal information for as long as necessary to fulfil Feel Amazing Wellness Centre’s obligations to you, to protect its legal interests, to comply with laws or as otherwise stated to you when Feel Amazing Wellness Centre collects your personal information.
Once Feel Amazing Wellness Centre is no longer required to retain your personal information, Feel Amazing Wellness Centre will take reasonable steps to destroy your personal information or to ensure that your personal information is de-identified.
14. Disclosing your personal information overseas
Feel Amazing Wellness Centre may disclose your personal information to other third party service providers operating outside Australia who work with Feel Amazing Wellness Centre or one of Feel Amazing Wellness Centre’s suppliers, related companies, agents, or partners, or its master franchisor. Feel Amazing Wellness Centre may also store your personal information on servers based overseas or in the “cloud” or other types of networked or electronic storage.
Before disclosing your personal information to an overseas third party, Feel Amazing Wellness Centre will first take reasonable steps to ensure that the overseas recipient:
• does not breach the APPs in relation to your personal information; or
• the recipient of the information is subject to a law, or binding scheme, that has the effect of protecting your personal information in a way that is substantially similar to the way in which the APPs protect the information.
You acknowledge and understand that by providing such consent:
• Feel Amazing Wellness Centre will not be required to take steps as are reasonable in the circumstances to ensure that such third parties comply with the APPs;
• if the overseas recipient handles your personal information in breach of the APPs:
• Feel Amazing Wellness Centre will not be liable under the Act; and
• you will not be able to seek redress under Act.
• the overseas recipient may not be subject to any privacy law or principles similar to the APPs;
• you may be unable to seek redress overseas;
• the overseas recipient may be subject to a foreign law that could compel the disclosure of personal information to a third party, such as an overseas authority.
If you withdraw consent, Feel Amazing Wellness Centre will not rely on this consent when dealing with your personal information going forward.
15. Anonymity
You have the option of not identifying yourself or using a pseudonym when dealing with Feel Amazing Wellness Centre provided that is it lawful and practicable.
Feel Amazing Wellness Centre will try to accommodate a request for anonymity if possible. However, your right to anonymity does not apply in relation to a matter if:
• Feel Amazing Wellness Centre is required/authorised by law or court/tribunal order
to deal with identified individuals; or
• it is impracticable for Feel Amazing Wellness Centre to deal with individuals who have
not identified themselves.
It is Feel Amazing Wellness Centre’s policy to enable you to access Feel Amazing Wellness Centre’s website and make general phone queries without having to identify yourself.
In some cases however, if you don’t provide Feel Amazing Wellness Centre with your personal information when requested, Feel Amazing Wellness Centre may not be able to respond to your request or provide you with service.
16. Accessing to your personal information
You have the right, upon request, to access any of Feel Amazing Wellness Centre’s records containing your personal information.
To request access to your personal information please contact v.ia our contact form.
Feel Amazing Wellness Centre will respond to your request to access your personal information within a reasonable period of time.
On the basis that it is reasonable and practicable to do so, Feel Amazing Wellness Centre will give you access to the information requested.
If Feel Amazing Wellness Centre refuses your request to access personal information, Feel Amazing Wellness Centre will provide a written notice setting out the reasons for the refusal & how you can complain about the refusal.
Reasons for a refusal may include if it:
• poses a serious threat to the life, health or safety;
• would have unreasonable impact on privacy of others;
• is frivolous or vexatious;
• relates to legal proceedings;
• reveals Feel Amazing Wellness Centre’s intentions or prejudices any negotiations;
• would be unlawful;
• is required or authorised by law or court/tribunal order;
• is likely to prejudice enforcement related activities; or
• relates to a commercially sensitive decision process.
When you make a request to access personal information, Feel Amazing Wellness Centre will require you to provide some form of identification (such as a driver’s licence or passport) so Feel Amazing Wellness Centre can verify that you are the person to whom the information relates.
17. Help Feel Amazing Wellness Centre keep your personal information accurate
Feel Amazing Wellness Centre will take reasonable steps to ensure Feel Amazing Wellness Centre’s records of personal information are accurate, up to date and complete.
However, the accuracy of information depends to a large extent on the information you provide. If you do not give Feel Amazing Wellness Centre all the personal information Feel Amazing Wellness Centre may require, or the personal information provided is inaccurate or incomplete, then the products, services and information Feel Amazing Wellness Centre provide may be affected.
If you think there is something wrong with the information Feel Amazing Wellness Centre holds about you please contact the Feel Amazing Wellness Centre to:
• let Feel Amazing Wellness Centre know if there are any errors; and
• keep Feel Amazing Wellness Centre up-to-date with any changes,
• and Feel Amazing Wellness Centre will try to correct your personal information.
Feel Amazing Wellness Centre will respond to your request to correct your personal information free of charge and in a reasonable period of time. If Feel Amazing Wellness Centre refuses your request, Feel Amazing Wellness Centre will provide you with a written notice setting out the reasons for the refusal and mechanisms available to complain about the refusal.
If Feel Amazing Wellness Centre refuses to correct your personal information, you may request that Feel Amazing Wellness Centre associate your information with a statement that the information is inaccurate, out of date, incomplete, irrelevant or misleading. Feel Amazing Wellness Centre will take reasonable steps to make the statement visible to users of your personal information.
If Feel Amazing Wellness Centre does correct your personal information and Feel Amazing Wellness Centre has previously disclosed your personal information to a third party, upon your request, Feel Amazing Wellness Centre will notify that third party of the correction unless it is impracticable or unlawful to do so.
18. Dealing with SPAM and Do Not Call register
Feel Amazing Wellness Centre will not send you any commercial electronic messages
unless it is permitted by the Spam Act (e.g., Feel Amazing Wellness Centre has your express/inferred consent). Any commercial electronic message that Feel Amazing Wellness Centre sends will identify Feel Amazing Wellness Centre as the sender and will include relevant contact details and an unsubscribe facility. If you do not wish to receive commercial electronic messages from Feel Amazing Wellness Centre, please contact the Feel Amazing Wellness Centre.
Feel Amazing Wellness Centre will not call you on a number on the Do Not Call Register unless permitted under the Do Not Call Register Act & related instruments. If you don’t wish Feel Amazing Wellness Centre to call you on a particular number, please contact Feel Amazing Wellness Centre.
19. Resolving your privacy issues
If you have any issues you wish to discuss with Feel Amazing Wellness Centre or if you’re concerned about how Feel Amazing Wellness Centre has collected or managed your personal information please contact Feel Amazing Wellness Centre.
For information about privacy or if your concerns are not resolved, contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
20. Changes and access to this privacy policy
Feel Amazing Wellness Centre may, from time to time, review and update this privacy policy to take account of new laws and changes to Feel Amazing Wellness Centre’s operations. Changes to this Privacy Policy will not affect Feel Amazing Wellness Centre’s use of previously provided information.
A printed Privacy Policy can be obtained free of charge by contacting Feel Amazing Wellness Centre.